Design comp · The Question — Triage-first Logo: Type: ← All six variants
Collins Street Physiotherapy Collins StreetPhysiotherapy · since 1998 Appointments(03) 9629 4299
Tell us what is going on

Not sure you need us? Ask before you book.

Describe what is going on and we will tell you whether it needs a physiotherapist, a doctor, or nothing at all. Sometimes the answer is that it will settle by itself, and we will say so.

Describe itOr call (03) 9629 4299

Some things should not wait for an appointment

Chest pain, sudden weakness or numbness, a head injury, loss of bladder or bowel control, or a fever with back pain. Call 000 or go to an emergency department.

See a GP firstUnexplained weight loss, night pain that wakes you every night, or pain following a fall in someone with osteoporosis.

Already know what you need?

You do not have to be triaged. Go straight there.

Individual, group or online HealthFit Supervised clinical exercise. Starts with a 45-minute one-to-one. Go to HealthFit Assessment and treatment Physiotherapy No referral needed. Book directly. Go to Physiotherapy

Most of what people ask, answered here

So you do not have to write to us.

Do I need a referral from my doctor?
No. You can book directly. If you have a referral for a specific plan we will work to it, and if a GP should see you first we will tell you.
How do I book?
Call (03) 9629 4299. Consultations are by appointment. Online booking is coming; today the phone is the fastest route and someone who knows the diary answers it.
How soon can I be seen?
It varies week to week. Ask when you call. We will give you the soonest real appointment rather than a vague answer.
Can I just come to a class?
No, and this is deliberate. Everyone starts with a 45-minute one-to-one assessment so the program fits you and the technique is taught before you are in a room with other people.
What are the three ways it runs?
Individual, group classes, and online. All three run. Which one suits you is decided at your assessment with the instructor.
How many people are in a class?
Capped, deliberately, so the instructor is watching rather than leading. Places must be booked in advance.

All questions

Tell us what is going on

The more specific you are, the more useful the answer. What hurts or what you are trying to do, how long it has been going on, and what makes it better or worse.

Your name is needed so we can reply.
Email or phone is needed so we can reply.
What hurts or what you are trying to do, how long it has been going on, and anything that makes it better or worse. What is going on? is needed so we can reply.

Who you are asking

Two physiotherapists on Collins Street since 1998. Darren Jenkins assesses and treats. Christine Jenkins runs the supervised exercise programs. There is no reception desk between you and them: the person who answers the phone is one of the two.