Finding us

The building: Level 4, 520 Collins Street, between King and William Streets. Take the lift to Level 4. The street entrance is on Collins Street between King and William.
Tram: Trams 11, 12, 48 and 109 stop at William Street. Collins Street trams stop at the door.
Train: Southern Cross is a 6-minute walk; Flagstaff is 8 minutes.
If the street door is locked: Outside business hours the Collins Street entrance is locked. Call and someone will come down.
Parking: Paid parking in the surrounding buildings; public transport is usually faster at class times.

Most of what people ask, answered here

So you do not have to write to us.

Do I need a referral from my doctor?

No. You can book directly. If you have a referral for a specific plan we will work to it, and if a GP should see you first we will tell you.

How do I book?

Call (03) 9629 4299. Consultations are by appointment. Online booking is coming; today the phone is the fastest route and someone who knows the diary answers it.

How soon can I be seen?

It varies week to week. Ask when you call. We will give you the soonest real appointment rather than a vague answer.

Can I just come to a class?

No, and this is deliberate. Everyone starts with a 45-minute one-to-one assessment so the program fits you and the technique is taught before you are in a room with other people.

What are the three ways it runs?

Individual, group classes, and online. All three run. Which one suits you is decided at your assessment with the instructor.

How many people are in a class?

Capped, deliberately, so the instructor is watching rather than leading. Places must be booked in advance.

All questions

Some things should not wait for an appointment

Chest pain, sudden weakness or numbness, a head injury, loss of bladder or bowel control, or a fever with back pain. Call 000 or go to an emergency department.

See a GP firstUnexplained weight loss, night pain that wakes you every night, or pain following a fall in someone with osteoporosis.

Ask before you book

Describe what is going on and we will tell you whether it needs a physiotherapist, a doctor, or nothing at all. Sometimes the answer is that it will settle by itself, and we will say so.

What happens next

When you will hear: We reply within one business day. If it cannot wait that long, call us.
Outside hours: Outside opening hours, expect a reply the next business morning.
If it cannot wait: Call (03) 9629 4299 during opening hours, or 000 if it is urgent.

Choosing a time

Booking is a phone call today. Cliniko online booking is licensed and not yet switched on — when it is, the live availability grid appears here. Until then, calling gets you a real answer from someone looking at the actual diary.

Call (03) 9629 4299

state · phone-onlyThis whole section is replaced by live availability once online booking is enabled.

state · no-times-soonWhen the diary is full, you are told the soonest real date rather than shown an empty week.

What we will ask on the call

Who you are: Name, a contact number, and your date of birth.
What it is about: A sentence is enough: the detail happens in the room.
Cover or claim: Your health fund for HICAPS, or your claim number and insurer for TAC, WorkCover, Comcare or DVA.

Until online booking is live these are taken on the call, so this is the script rather than a form.

What gets read back to you

When and how long: The date, the time, and the length of the appointment.
What it costs: not yet confirmedFees are not published on the current site: the page titled "Timetables & Prices" contains no price. They are confirmed when you book.
Where: Level 4, 520 Collins Street. Take the lift to Level 4. The street entrance is on Collins Street between King and William.
Changing it: Call us. Give as much notice as you can so the slot can go to someone else.